Data Recovery Overview  //  Services & Facilities

Data gets damaged or lost due to a variety of causes such as virus attacks, accidentally deleted, software failure, hardware failure (electronic or hard drive), accidents, such as flood damage, dropping computer or laptop ... and so on. Often a large percentage of this data can be recovered using a variety of Specialist Services techniques.

No Data Recovery - No Fee.

All data recovery work undertaken by MjM is under a Free diagnosis and a no recovery no-fee policy.

Do's and don'ts if you have lost your data:

• STOP: If you think you have lost your data stop using your hard drive, pc or laptop. The less you do, the better chance we have of data recovery .
• NOTE the last things you did or happened - example:
  
  • Did/does the drive or computer make any strange noises?
  • Was there a power spike just before the failure or were there thunderstorms nearby?
  • Did the computer/drive get an accidental knock or jolt
    
• DON'T make changes to your data or your hard drive.
• DON'T open the hard drive. Even a single dust particle could be catastrophic whilst the hard disk drive is open.
• If you must work on whatever other data you still have on the hard drive copy it to a new hard drive or different machine and work on it there. DON'T work on the original drive.
  
  

Clean Environment - Best chance of recovering your data

We have a monitored class 100 clean air system to minimize micro-particle contamination when hard disk drives (HDD) need to be opened to determine the failure, and to make repairs before recovering the data. Even a single dust particle could be catastrophic whilst the hard disk drive is open.

 

Our data recovery process:

Stage 1 - Diagnosis

The initial diagnosis determines the failure mode of the hard disk drive.

Typical failure modes are:

Logical for example where a hard drive is working, but the data is no longer accessible.

Electronic failure where one or more components have failed on the electronics board on the underside of the drive, or internal head pre-amplifier circuitry inside the drive has failed. Both will require temporary repairs made so your data can be accessed.

Mechanical failure, for example the motor has failed or the hard disk's heads are clicking.

 

Stage 2 - Repair hard disk drive

Following the diagnosis, any necessary repairs are made, if the drive needs to be opened in order to facilitate such repairs, the work is done in a Class-100 clean air environment to avoid particle contamination.

Once the repairs are complete and the hard drive is deemed recoverable, an exact copy (or clone) of the data is made to a second suitably sized media.

 

Stage 3 - Recover data

Finally, the recovered data on the image media is tested for accessibility and that the critical files open within their respective programs, any further logical repairs are made if necessary. Once testing is complete, the recovered data is then copied to CD, DVD or external USB hard disk supplied by us - (other recovery media options are available at cost).